SHIPPING & RETURNS
We ship via USPS.
When possible we package and ship orders within 24 to 48 hours of being placed. Buyers in AK or HI should expect longer delivery delays. Orders are not processed or shipped on Saturday, Sunday or Holidays.
Our Standard Shipping rates are calculated based on your total order and should arrive to you within 5 – 7 business days. Once we ship your package you will receive an email with your tracking number enclosed.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Webster Confederate Store is only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
All orders are double checked and packaged as they are paid.
* We are still experiencing delays at our main Postal distribution hub so there might be a longer than normal delay.
RETURN & EXCHANGE POLICY
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you placed an order and are wanting a refund and the order has started the shipping process the order will be refunded minus shipping and handling charges
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 158 King, NC 27021
In the event that you have a discrepancy with your shipped goods please notify Webster Confederate Store within 10 days of receipt of your product(s). Either by calling our office at 336.354.8947 or by emailing us. Failing to notify us within the 10 day time limit will result in no concessions made to the customer by Webster Confederate Store.
To return your product, you should mail your product to: PO Box 158 King, NC 27021
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.